CEO and co-founder of the largest PC training
and end-user support company in the United States with annual revenues of $15 million,
700,000 people trained, 140 course titles in production, and 12 locations
across the United States.
CEO and founder of a top 20 IBM premier
partner in the SMB space for collaboration solutions with annual revenues of
$10 million.
As a Senior Executive in a
Publicly Traded Healthcare Company
Improved the company's annual bottom line by $12 million by re-engineering
global transcription business processes, increasing the use of advanced speech
recognition and off-shore labor partners, and reducing annual SOX audit costs
by creating sustainable and repeatable processes.
Increased
executive and board level visibility into company performance by implementing a
Business Intelligence Program and a Balanced Scorecard.This allowed the company for the first time
to holistically track sales prospecting through revenue recognition,
operational performance, and financial performance.
Formed highly
successful collaborative relationships with the business community by elevating
a distressed IT culture to "Business Thought Leadership" and by
implementing AGILE development methods that
greatly improved service delivery time and quality.
Architected
the five year strategic IT Plan that included migrating to SAP for Human
Resources, Sales Force Automation, Business Intelligence, and Customer
Relationship Management, and implementing a portal for global workforce management
and global production scheduling.
As a Management Consultant
Improved
internal client satisfaction at a major Pharmaceutical by re-engineering an
underperforming department.Effort
focused on improving service levels, product quality, business processes,
inventory management, production scheduling, production analytics, management
reporting, and re-architecting the company's policy/procedure web site.
Led the strategic planning effort for the
Pennsylvania Insurance Commission which was recognized as one of the true
successes of the Governor's statewide reform initiatives.
Saved Gould Paper $1 million annually by architecting a supply
chain management solution that unified 3 dissimilar order processing
environments under one collaborative backbone.
Managed design team for improving Post Fund
Loan Administration and Custodial processes in two major financial
institutions.
Led a complex claims processing and call
center process improvement initiative for a property/casualty TPA that
significantly reduced claims handling and eliminated an entire shift.
As a CIO
Transitioned a traditional health insurer
into the first successful internet health insurance provider for small group
insurance.
Led several process improvement/automation
initiatives for the management of hierarchical agent compensation models in the
broker market for 18,000+ brokers, agents, and sub-agents.
Re-engineered the information systems for a
national MGU specializing in Treaty and Facultative Re-insurance.