The Central
Policy department at a major Pharmaceutical company was not meeting management
expectations relative to service levels and quality of service.Policy development was taking too long.Analysis was substandard, and the end product
was poorly written.Clients were
generally unsatisfied with Central Policy services and frequently complained to
management.
Implementing a Business Intelligence Program Case Study
Critical business decisions were based on personal observation and random investigations rather
than systematic scientific evaluation.A Business Intelligence program was needed.
Lean Six Sigma for Services
This paper helps decision makers seeking a methodology best suited for service process improvement.It is a compendium of experience, personal notes and the readings of noted authors (described in the reference section).Inside you will find a description of Lean Six Sigma for Services, in general terms, along with a survey of the benefits, characteristics, approach, and tools.
E-hub Collaboration - Beyond the Four Walls
Overview of
expanding the collaboration footprint beyond the enterprise using a
"Loosely coupled" strategy referred to as an E-hub.
